Twenty7Tec, a mortgage technology provider, and Connells Group, one of the UK’s leading estate agency and property services providers have jointly won Mortgage Finance Gazette’s award for Best Use of Technology 2020.
The award was for the collaborative work on a market-defining project by two of the mortgage and housing market’s best-known brands. Native mortgage sourcing and application using Twenty7Tec’s CloudTwenty7 platform within Connells Group’s CRM has taken its customer service to a new level.
James Tucker, founder and CEO of Twenty7Tec says: “We’re really proud of what we have achieved through this partnership. Our entry was based on the two teams bringing a radical change to how Connells Group sources mortgages for its customers, how it enables them to apply for customer mortgages, and the amount of time it saves them which directly impacts the amount of time that they can spend on client care.
“The feedback from Connells Group's consultants was fantastic. We’ve loved working with them and we are looking forward to doing more together over coming months and years.”
Adrian Scott, Connells Group Mortgage Services Director says: "This is an excellent endorsement for the approach that we took, and it's really an award for the great team of people involved in this significant project. We have a bespoke CRM system to serve the needs of our consultants and customers, which now benefits from a deep integration into Twenty7Tec's platform. We were convinced to partner with Twenty7Tec by the quality of their people, their technology and their roadmap for development."
This project has made Connells Group more effective and efficient:
- All 600+ Connells Group consultants have been trained on the system and use it every day
- Consultants spend less time keying and re-keying data which reduces duplication of effort and errors
- Consultants spend more time talking with their clients and so improve client engagement and understanding of their needs;
- Consultants’ advice is more comprehensive and accurate as we access all available products and can complete the compliant journey from within Connells Group’s own HUB system
Feedback from a Connells Group consultant after roll-out said:
“It was a two-year journey delivered without a single problem at launch. We adapted our sales process. We trained 600 advisers. We thought we’d need to run the previous system in the background but we switched it off after seven days, it just wasn’t required.”