Part of its continued strategy to extend its residential lettings network and increase market share
Mortgage Strategy Awards 2019
4th – 8th March 2019
Connells Group and Giosg.com Ltd announce partnership
Providing a seamless customer experience
Connells Group, the UK’s most successful estate agency and property services group, announces a partnership with business software company Giosg.com. The two year agreement will see Connells Group utilise Giosg.com’s real-time analytics platform and intelligent chat solution to offer a seamless customer experience and convert even more website visitors to vendors.
Since autumn 2015, Giosg.com has been facilitating Connells Group’s use of live chat to allow customers to book a free market appraisal for their property in a timely and convenient manner. Feedback and responses from customers have been extremely positive and, as a result of using Giosg.com’s platform which identifies and targets property owners with proactive chat, Connells Group has seen a significant rise in valuation bookings and the number of callbacks from their site during non-working hours.
Anthony Glasgow, Connells Group Chief Information Officer, says: “We feel it’s important to communicate with customers using the channels that they want to use. Live chat allows us to speak with our customers when they want and allows our central sales team to provide personal attention and support at a convenient time for them. So far, the customer feedback and results we have received have been very positive and we look forward to continuing this partnership with Giosg.com”
”We are excited about this new agreement”, said Ville Rissanen, CEO and founder of Giosg.com Ltd. “Helping customers boost their digital business is our passion. Connells Group is an important partner for us and together we can shape the future of the biggest real estate market in Europe.”