Our guiding principle in this unique situation has always been to do what is right – right for our colleagues, right for our customers and right for society.
We continue to monitor the situation regarding Covid-19 and take guidance from the UK Government and advice from the health authorities.
We have extensively planned and implemented safe working strategies, aligned to the Government’s ‘Covid-19 Secure’ standards, and have taken appropriate actions to ensure social distancing and our clients’ and colleagues’ safety, which remains our priority. We remain committed to supporting and minimising the risk of Covid-19 to our colleagues, customers and clients, whilst delivering great service.
Our branches, businesses and office environments are working in a 'Covid-19 Secure' manner, and we continue to operate flexibly with much of our business continuing to remote work. We engage with business partners and customers via email, telephone and online solutions, and have the digital technology in place to facilitate our service provision within a secure IT environment.
Thank you for your continued support during this time of crisis.