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Connells Group COVID-19 Update


Coronavirus (COVID-19) - Connells Group statement:

Following the Government announcement that the housing market can resume in England, our branches will be open from 18 May, our surveyors will recommence carrying out physical valuations and other businesses within the Connells Group are reopening in a ‘Covid-19 Secure’ manner – throughout our branch and office environments, and when attending our customer’s properties.

Our guiding principle in this unique situation has always been to do what is right – right for our colleagues, right for our customers and right for society.  We have been extensively planning our safe working strategies, aligned to the Government’s ‘Covid-19 Secure’ standards, which we are now implementing, taking appropriate actions to ensure social distancing and our clients’ and colleagues’ safety, which remains our priority.  Branches will initially operate behind closed doors, and only open to customers when we have the necessary safety procedures and precautions in place. We remain committed to supporting and minimising the risk of Covid-19 to our colleagues, customers and clients, whilst delivering great service.

We continue to operate flexibly, with much of our business having fully transitioned to remote working since lockdown.  We continue to engage with business partners and customers via email, telephone and online solutions and have the digital technology in place to facilitate our service provision within a secure IT environment. 

Many colleagues have now returned to work, but a number remain on temporary furlough.  Whilst we continue to use the Government’s Coronavirus Job Retention Scheme (CJRS), we remain committed to helping our people and have agreed to go above and beyond the Government minimum and pay all colleagues 100% of their basic salary and commission throughout April, May and June. We are confident that this is the best way forward to safeguard all jobs for the long term, ensure the wellbeing of our team and protect our business. We will continue to return more colleagues in phases and as business increases.

Thank you for your continued support during this time of crisis.

Please find our Covid-19 secure notice here

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