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Legal Notices


Connells Limited (“Connells”)
Registered in England & Wales
Registration number: 03187394
Registered Office: The Bailey, Skipton, North Yorkshire BD23 1DN
Principal Office: Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard LU7 1GN
Connells Limited is registered with the Information Commissioner's Office under registration reference no. ZA020020
Connells Limited group of companies (“Group”)
The Group’s VAT registration number: 500 2481 05
The Group has various regulatory and statutory registrations including but not limited to the following:
- Connells Limited, Financial Conduct Authority registration number: 302221
- OFT Consumer Credit Act licences for its applicable businesses
- OFT Anti-Money Laundering registrations for its applicable businesses
- Information Commissioner’s Office registrations for its applicable businesses
- Property Ombudsman registrations for its applicable businesses

Legal Notice - Terms and Conditions 

IMPORTANT NOTICE TO ALL USERS: YOU SHOULD READ THIS CAREFULLY BEFORE VIEWING THIS SITE. THIS SETS OUT THE CONDITIONS WHICH GOVERN YOUR USE OF THIS SITE AND YOUR USE OF ANY MATERIAL THAT MAY BE MADE AVAILABLE THROUGH THIS SITE. YOU MUST NOT USE THIS SITE IN ANY WAY UNLESS YOU AGREE THE FOLLOWING CONDITIONS.

Introduction

Welcome to www.connells-group.co.uk (the "Site"). In these terms and conditions, the expressions "we" and "us" (and "www.connells-group.co.uk") means Connells Limited and its subsidiaries; affiliates; trading names; and trading divisions (or any of them) from time-to-time. The Site is owned and operated by Connells Limited. The terms and conditions set out below constitute an agreement between you (the user) and us and set out the conditions upon which you may view the Site and access the information, products, material and services available on the Site. We reserve the right to alter the Site and any of the terms, conditions and provisions of the Site (whether contained in the Legal Notice, these Terms and Conditions of Use, the Privacy Policy or elsewhere) at any time. It is your responsibility (as user) to visit the terms, conditions and provisions of the Site regularly and thoroughly. Connells (and each of its parts) trades under various trading names or styles.

English Law

The terms, conditions and provisions of the Site (including, without limitation, the Privacy Policy) shall be governed by and construed in accordance with the laws of England & Wales and the parties submit to the exclusive jurisdiction of the courts of England & Wales.

Invalidity

If any of the terms, conditions and provisions of the Site shall be unlawful, void or for any purpose unenforceable the particular term, condition or provision shall be deemed severable and shall not affect the validity and enforceability of the remaining terms, conditions or provisions.

Access to Site

Unless otherwise specified the information on the Site is directed solely at those who access the Site from the United Kingdom (of Great Britain and Northern Ireland) and at those who are residents of the United Kingdom (of Great Britain and Northern Ireland).

Content and Information

Any description of the services offered by us or our agents or content providers contained in the Site are for information purposes only. The information and descriptions contained herein are not intended to be complete descriptions of all the features. While we endeavour to ensure that the information and description is accurate and up-to-date we cannot guarantee this. Any reliance on the information contained in the Site is at your own risk. We disclaim all warranties (expressed or implied) as to the accuracy or completeness of the information or materials contained on or linked to from the Site. You should (where relevant) consult the hard copy particulars relating to the property in which you are interested. These particulars are available from the branch address shown.

Legal Exclusions and Limitations

While we take every care to ensure that the standard of the Site remains high and to maintain the continuity of the Site, the internet is not a stable medium and errors, omissions, interruptions of service and delays may occur at any time. As a result, we do not accept any ongoing obligation or responsibility to operate the Site (or any particular part of it) or to provide the services offered on the Site. In addition, we make no representations or warranties about the accuracy, completeness, and freedom from viruses, availability, reliability or suitability for any purpose of the information and related graphics published on the Site (including all texts, advertisements, links or other items) which may contain technical inaccuracies and typographical errors. The Sale of Goods Act(s) and all other legislation from time-to-time that imply terms into contracts is/are expressly excluded from application to the Site and the services supplied in connection with it to the fullest extent permitted by law. We and all content providers and contributors to the Site disclaim and exclude to the fullest extent permitted by law all liability for any loss or damage whatsoever whether arising in tort, contract, equity or otherwise and arising out of or in relation to or in connection with your access to or use of or inability to use the Site.

We are not providing any legal, accounting or any other professional advice or opinion on specific facts or matters and (other than in the case of fraudulent misrepresentations and representations expressly made in these terms and in our Privacy Policy) we exclude all representations and offer no warranties. Neither we nor any of our directors, officers, employees or agents will be liable for damages arising out of or in connection with the use of the Site or the information contained in it. This is a comprehensive limitation of liability that applies to all damage of any kind including (without limitation), compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of opportunity, loss of or damage to property and third party claims save that nothing in the terms, conditions and provisions of the Site shall exclude or restrict liability for death or personal injury resulting from our negligence or that of our directors, officers, employees or agents.

On the Site you may be offered various links to other sites which we hope you will be interested in and enjoy. We do not accept any responsibility for the content of those sites, the owners of which do not necessarily have any association, commercial or otherwise with us.

Nothing contained in the Site shall form a contract or part of a contract other than as expressly provided and other than the terms, conditions and provisions of the Site. Where appropriate your statutory rights are not affected by these Terms and Conditions of Use. We expressly do not accept responsibility for the content and information on the linked sites and we do not accept responsibility (without derogation from the above) for the views, sound recordings, video or other graphics expressed on the linked sites.

Anti-Bribery and Anti-Corruption

Connells including all parts of the Connells Group is committed to its programme of anti-bribery and anti-corruption. The Connells Group has reinforced its established corporate governance policies to reflect the Bribery Act 2010 and the associated statutory guidance. The Connells Group has a “zero” tolerance to bribery and corruption.

Services and Commissions

We provide a range of services including estate agency; letting & management; auctions; asset management; LPA receivership; survey & valuation; land & planning including land information services; new homes; relocation; wills & estate planning; energy assessments; conveyancing; mortgages; credit brokerage; insurance; and other property related services. While acting in your best interests, we may offer various services to other parties from time-to-time in the ordinary course of business or to facilitate your own transaction. Where this is the case, we will receive fees or reciprocal benefits from other parties (or from service providers) but the total remuneration received by us will be within the market norm for the service provided. You can request (in writing) from your usual business contact general information about the fees we may receive when providing our service to you.

Copyright

All design, text, graphics, codes, files, links and the selection or arrangement therefore is copyright owned by or licensed to us or third parties associated in the presentation of the Site. Permission is granted to copy electronically and print in hard-copy form, portions of the Site solely for the non-business related purpose of using the Site to seek information of the kind shown by the Site. Any other use of materials on the Site (including reproduction for purposes other than those noted above and alteration, modification, distribution or republication) without our prior written permission is strictly prohibited.

Trade Marks

www.connells-group.co.uk its contents and all Rights therein are owned by Connells Limited (or by its Group). "Rights" means copyright, database rights, trade marks, design rights and other intellectual and proprietary rights of whatever nature, anywhere in the world whether registered or not registered. You acknowledge that (i) www.connells-group.co.uk is protected by Rights; (ii) these Rights are valid and protected in all media and technologies existing now or later developed; and (iii) except as explicitly provided otherwise, these Terms and applicable copyright, trademark and other laws govern your use of such Rights.

You may view, print, download or temporarily store extracts from www.connells-group.co.uk for your personal, non-commercial reference without alteration, addition or deletion. You may not otherwise copy, reproduce, retransmit, distribute, publish, commercially exploit or otherwise transfer any www.connells-group.co.uk material or content from the site. You acknowledge that you will not acquire any Rights by downloading or otherwise using any connells.co.uk content or materials.

Force Majeure

We shall not be liable to you for any breach of conditions of use or any failure to provide or delay in us providing our services through our Site resulting from any event or circumstance beyond our reasonable control including (without limitation) strikes, lock-outs and other industrial disputes, break-down of systems or network access, fire, explosion or accident failure of any third party telecommunications or service provider.

Rights of Third Parties

The Contracts (Rights of Third Parties) Act 1999 (hereafter the Act) shall not apply to any agreement between you and us governed by these terms and conditions and no rights or benefits expressly or impliedly conferred by any such agreement shall be enforceable under the Act against the parties to it by any other person or entity.

Amendments

We reserve the right to amend these Terms from time-to-time without notice to you. Please check the Terms periodically to see whether a change has been made to them. If you do not agree with any change in these Terms please discontinue further use. Your continued use of www.connells-group.co.uk will signify your acceptance of any change in the Terms set out here.

From time to time Connells may supplement these Terms with additional terms applying to specific content or events (“Additional Terms"). Any Additional Terms will be clearly placed on www.connells-group.co.uk to be viewed in connection with the specific content or events. All Additional Terms will form part of these Terms. Connells may modify or discontinue connells.co.uk with or without notice to you and without liability to you or any third party.

Registration

If you register with us or make any on-line electronic application (or other electronic communication), you are stating that you are eighteen [18] years of age or over.

You agree that any information you provide to us about yourself upon registration or at any other time will be true, accurate and complete and that you will ensure that this information is kept accurate and up-to-date at all times. Details of the information that we collect and how this is used is contained within our Privacy Policy.

Your use of www.connells-group.co.uk

www.connells-group.co.uk may only be accessed manually. The use of automated agents, robots, or automated software, other than search engine spiders, to view the site is specifically forbidden. You may not attempt to build a copy of our data or reverse engineer our processes. Where address information is located on connells.co.uk, in our details, code, reports, forms and search results, you may not use such information to contact any party.

You may use www.connells-group.co.uk and any printed details/reports, for your own research, study or other uses that do not infringe upon the copyright of Connells. You may not publish or reproduce any part of the data or work derived from the data without our specific written permission. www.connells-group.co.uk may not be used to send chain letters, junk mail, 'spam', solicitations (commercial or non-commercial) or bulk communications of any kind. You must not use connells.co.uk or any part of Connells in a way that might reasonably be expected to cause the same to be interrupted, damaged, rendered less efficient or which could in any way damage the operation of another's computer.

Breach of these terms of service may make you liable to civil legal action and/or criminal prosecution.

Blogs and Forums

By submitting content, which shall include your member name, to any "public area" of www.connells-group.co.uk, including message boards, forums and contests, you grant Connells a royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, communicate to the public, perform and display the content (in whole or in part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed, for the full term of any Rights that may exist in such content. You also permit any member to access, display, view, store and reproduce such content for personal use.

By submitting content, you also warrant that you are entitled and have all necessary rights to grant the licenses stated above. Subject to the foregoing, the owner of such content placed on www.connells-group.co.uk retains any and all Rights that may exist in such content.

Third Party Web Sites, Goods and Services

www.connells-group.co.uk provides links to third party web sites that are not affiliated with Connells (although Connells branding, advertisements or links may appear on these sites). We make no representations as to the quality, suitability, functionality or legality of any sites to which we may provide links or any goods or services available from such sites.

All matters concerning any goods and services that you purchase from a third party site, including, without limitation all contract terms are solely between you and the owner of that site and Connells will not be liable for any costs or damages to you or any third party arising directly or indirectly out of any third party website. You hereby waive any claim you might have against Connells with respect to any such sites.

Subject to the terms of our Privacy Policy, Connells may, from time-to-time, send email messages to you containing advertisements or promotions including links to third parties. Connells makes no representation or warranty with respect to the quality, suitability, or functionality of any goods or services which may be obtained from third parties as a consequence of these e-mails, and you agree that Connells shall have no liability with respect thereto.

Termination and Remedies for breach of these terms by you

Connells will be entitled to restrict, suspend or terminate your session or membership or otherwise deny you access to www.connells-group.co.uk or take such other action as Connells deems appropriate if Connells determines, in its sole discretion, that you are in breach any of the Terms or Connells considers in its sole discretion that your use of connells.co.uk is inappropriate or otherwise unacceptable.

The restriction, suspension or termination of our service pursuant to this section will be without prejudice to any rights which Connells may have against you in respect of your breach of these Terms of Service.

Connells shall be entitled to disclose your user identity and details if required or requested by the courts or other law enforcement authorities and/or agencies or in such other circumstances as Connells in its sole discretion considers reasonably necessary or appropriate

Indemnification

You agree to indemnify against, and hold harmless from, each of Connells, its parents, subsidiaries, affiliates, officers and employees, any claim or demand including reasonable legal fees, made by any third party due to or arising out of your use of www.connells-group.co.uk, the violation of these Terms of Service by you, or the infringement by you, or any other person, of your account, or of any intellectual property or other right of any other person or entity.

The Privacy Policy forms part of the terms, conditions and provisions of the Site and specifically forms part of these terms and conditions of use. Your use of or registration via the Site constitutes your acceptance of these terms and conditions and the Privacy Policy as amended from time to time.

TSS Home Authority

Primary Authority - Central Bedfordshire Council, Public Protection Trading Standards.

Legal Notice Reminder

If you do not agree to these terms and conditions which are the conditions of use for the Site, you should immediately cease to use the Site. In your using the Site (or in your continuing to use the Site) you are consenting to the terms, conditions and provisions of the Site as amended from time to time. This website is owned and operated by Connells Limited.

All contents copyright © 2012 Connells Limited. All rights reserved.

Privacy Policy

In this Privacy Policy, references to Connells (or the Group) shall mean Connells Limited or the relevant data controller. In this Privacy Policy, the expressions "we", "us" or "our" shall mean Connells Limited or the relevant data controller. The statutory identity of Connells Limited is explained in the accompanying Legal Notice.

This Privacy Policy explains how we deal with information of data where that information is data governed by the Data Protection Act 1988 (or by the other statutory instruments relating to electronic data). Data privacy and data security are of the utmost importance to Connells Limited and its group of companies and we believe that your information or data should be protected properly. This Privacy Policy tells you how the Connells Limited group of companies will use any information or data you provide to us.

Where personal data is processed within the Connells Limited group of companies, the relevant Connells Limited subsidiary or affiliated company will be registered with the Information Commissioner’s Office in the Data Protection Register as a data controller.

Information or data submitted to this website (www.connells-group.co.uk) will only be used by members of the Connells Limited group of companies for the purpose of contacting you unless expressly stated otherwise. We will not disclose information or data to any third party without your permission unless there is a legal requirement on us to do so. We will retain personal data for as long as it is legally appropriate for us to do so.

The Connells Limited group of companies demonstrates robust data privacy controls and data security controls to ensure that information or data is not damaged; destroyed; accessed; or disclosed to a third party without your permission.

If you are an individual, you have a right to access personal data that we hold about you and you may request access thereof by writing to our Data Protection Officer at Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard LU7 1GN.

Complaints data for period 01/07/2016 – 31/12/2016

This data relates to Connells Ltd, 302221. Brands/trading names covered: Connells Residential, Sequence, The New Homes Group, Sharman Quinney, Pattison Lane, Peter Alan, Gascoigne Halman, Hatched and Rook Matthews Sayer.

 

 

 

Number of Complaints opened by volume of business

 

Product/Service Grouping

Intermediation (within the reporting period)

Number of complaints Opened

Number of Complaints Closed

Percentage closed within 3 days

Percentage closed after 3 days but within 8 weeks

Percentage Upheld

Main cause of complaints opened

Banking and Credit Cards

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Home Finance

18.12 per 1000 sales

461

471

2.76%

95.12%

49.68%

Unclear Guidance/Arrangement

Insurance and Pure Protection

6.43 per 1000 policies sold

162

157

5.73%

93.63%

23.57%

Unclear Guidance/Arrangement

Decumulation and Pensions

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Investments

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Credit Related

N/A

N/A

N/A

N/A

N/A

N/A

N/A

 
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